Troubleshooting Tips

These are suggestions for issues that can occur in any supported browser. If you're not sure your issue is related to your browser, start here.

How do I clear my browser cache and cookies, reset my browser settings, and update my browser?
First, why do we suggest that you clear your browser cache and cookies, reset your browser settings, or update your browser when you're seeing unblo...
Wed, 16 May, 2018 at 2:08 PM
How can I check whether AdBlock is installed?
On your computer A quick way to tell whether AdBlock is installed is to look for the AdBlock button is in your browser's toolbar. The AdBlock button l...
Mon, 4 Sep, 2017 at 4:47 PM
How do I give you debugging information?
Desktop computers If you have not already opened a support ticket, compose a new email to help@getadblock.com. If you have opened a support ticket and we ...
Fri, 3 Aug, 2018 at 12:44 PM
How do I provide a screenshot?
When we're troubleshooting ads or errors, there's no substitute for knowing exactly what you're seeing. Here's how to provide a scr...
Wed, 25 Oct, 2017 at 8:38 PM
Report an unblocked ad
Have you found an ad that AdBlock didn't block? Before you report it, there are some troubleshooting steps we'd like you to try first. They ...
Sat, 13 Jan, 2018 at 8:12 AM
How can I save my custom filters if the AdBlock menu isn't working?
If the AdBlock menu is empty or doesn't open at all because AdBlock didn't load properly, first try restarting your browser. If that doesn't ...
Mon, 16 Jul, 2018 at 5:29 PM