The AdBlock Premium menu doesn't open or is missing items

If the AdBlock Premium menu looks like the following example for longer than a second or two, AdBlock Premium may have encountered an error that prevented it from loading properly.


AdBlock Premium menu is empty or missing items


What to do

First try reloading AdBlock Premium like this:

  1. Open chrome://extensions.
  2. Disable, then re-enable, AdBlock Premium.


If that doesn't help, copy any custom filters you have created to a text file for safekeeping, then reinstall AdBlock Premium. (See this article for a way to get to your custom filters.) If you have upgraded to a paid subscription, you will also need to reactivate AdBlock Premium Gold using your License Key.


By the way, our payment page opens every time AdBlock Premium is installed. If you don't want to pay for AdBlock Premium at this time or you already have a subscription, just close the page.


That didn't help. Now what?

If AdBlock Premium still doesn't load properly after reinstalling it—or if the menu looks right, but AdBlock Premium's options page is blank—it probably means either your Chrome profile or Chrome itself has become corrupted.


Try installing AdBlock Premium in a new Chrome profile. If AdBlock Premium still doesn't load properly, reinstall Chrome.


Warning: Uninstalling Chrome will completely erase your bookmarks, saved passwords, extensions, and Chrome settings on your computer. Before you proceed, be sure to sign in to Chrome and turn on Chrome sync. That way, all your bookmarks, saved passwords, and extensions will be restored when you sign in to the new installation of Chrome. The only thing you'll need to do yourself is return Chrome's settings to the way they were.


Note: You will need to use an administrator account, have administrator access on your account, or know an administrator password on your computer to perform the following steps.


Windows

  1. Uninstall Chrome.
  2. Show hidden files and folders. Be sure to also disable (untick) Hide protected operating system files (Recommended).
  3. Open Explorer and navigate to the following folder:
    Windows 10, 8, 7, Vista: C:\Users\<YourUserName>\AppData\Local\Google

    Windows XP: 
    C:\Documents and Settings\<YourUserName>\Local Settings\Application Data\Google
  4. Delete the Chrome folder.
  5. Navigate to C:\Program Files\Google and delete the Chrome folder there, too.
  6. Reinstall Chrome.
  7. Reinstall AdBlock Premium.


OS X


  1. Uninstall Chrome.
  2. Open Finder, go to Library/Application Support/Google, and delete the Chrome folder.
  3. Empty the Trash.
  4. Reinstall Chrome.
  5. Reinstall AdBlock Premium.


R
Rhana is the author of this solution article.

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