To save you some looking around in our knowledge base, here are answers to frequently asked questions about paying for AdBlock.


Your payment page really makes it look like I have to pay for AdBlock. I thought AdBlock is free?

You opened a page that says AdBlock has been updated and asks for a donation. Isn't that just a spammy ad for AdBlock?

I want to pay, I just can't right now. Can I still use AdBlock?

I want to pay, but I don't have a credit/debit card or PayPal account. Can I pay with cryptocurrency or a check?

If I give you my credit card information, how do I know it's secure?

Can I pay in my local currency?

Can I pay using an app like Venmo, Apple Pay, Google/Android Pay, or Samsung Pay?

How much does AdBlock cost?

Why won't you let me donate less than US$5?

I get paid at the end of the month. Can you remind me to donate?

I paid for AdBlock. Are you going to charge me again?

I paid for AdBlock but nothing downloaded. Where can I install it?

I paid for AdBlock. I got a new computer or my hard drive crashed and I lost all my software. Do I have to pay for AdBlock again?

I'm seeing your payment page every time I open my browser. What's up with that?

I have AdBlock Premium and paid for the upgrade to Gold. How is it different from AdBlock?

Who am I paying when I pay for AdBlock?


Your payment page really makes it look like I have to pay for AdBlock. I thought AdBlock is free?

AdBlock is supported by donations from happy users. We encourage payment because we like to feed our families, but the vast majority of people use AdBlock for free. Just close that page if you prefer not to pay.


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You opened a page that says AdBlock has been updated and asks for a donation. Isn't that just a spammy ad for AdBlock?

Did we mention we're supported by donations? More than 99% of our users don't pay for AdBlock. Many of them have even forgotten they have it. When we have cool new features and bug fixes to announce, we occasionally show a page that reminds folks we're still blocking ads for them. We've found that most are glad of the reminder. Since payment is never required, you're always welcome to close the update page without paying.


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Your update page opened just as I was paying for something else!

We do our best to make sure the update page opens at the right time. It can be difficult to tell whether it's safe to open the page when we can't see what you're doing. We're very sorry if it appeared at an inconvenient time.


If you paid for AdBlock thinking it was something else, we will be happy to refund the payment. Just send a request to payments@getadblock.com and include the Order ID from your emailed receipt.


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I can't pay right now. Can I still use AdBlock?

Of course you can! AdBlock is "pay what you want" software. While we're grateful for every donation, we understand that not everyone who wants to pay is able to. Pay when you can, if you like, and in the meantime, please use AdBlock for free with our blessing.


You can still support our work by giving AdBlock a good review in your browser's extension store. You can also tell all your friends about AdBlock! There are a lot of copycats out there. Be sure to tell them to get it from our website, getadblock.com, so they get the right one. :)


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I don't have a credit/debit card or PayPal account. Can I pay with cryptocurrency or a check?

So glad you asked. Yes, you can pay with Bitcoin or by check or money order.


Paying by Bitcoin

Our Bitcoin wallet address is 13HEYMsooq1kFtbT5eK7HijAPgF6EaBGNe


Paying by check or money order

You can send a check or money order made out to AdBlock to our office:

AdBlock

665 3rd St., Suite 150

San Francisco, CA 94107


Depending on your location, you may have other options, too, such as AliPay in China. Please visit https://getadblock.com/pay to set up recurring payments or use a local payment method if available.


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If I give you my credit card information, how do I know it's secure?

We don't store any of your credit card information on our servers. All of our payments are handled by Stripe, PayPal, or (in some regions) a trusted local payment processor. Learn more about how these companies secure your personal information:


Security at Stripe

PayPal Safety and Security


(Check the website of your local payment processor for its security policy.)


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Can I pay in my local currency?

You can if your local currency is USD, EUR, GBP, AUD, CAD, CHF, JPY, RUB, or MXN. If your country (as set in your system or browser settings) matches a region for which a local currency is available, you will see it as an option on our payment page.


If your local currency isn't available, you can still pay in USD. Just use an online service to convert USD to your local currency. For example, try entering "convert 5 usd to rupees" in a Google or Bing search box.


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Can I pay using an app like Venmo, Apple Pay, Google/Android Pay, or Samsung Pay?

We aren't able to accept payment through these apps, sorry!


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How much does AdBlock cost?

Since we don't require payment at all, how much you donate is up to you.


Please note, if you choose to pay, the smallest donation we can accept is US$5 to offset the fees our payment processors charge.


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Why won't you let me donate less than US$5?

We don't process payments ourselves. We pay PayPal and Stripe to do that for us. Their fees are fixed, meaning the smaller the donation, the less of it we're able to keep. Please see this article for more information.


I get paid at the end of the month. Can you remind me to donate?

It's a much better idea to set a reminder for yourself on your calendar or phone.


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I paid for AdBlock. Are you going to charge me again?

This question has a two-part answer.


Part 1: If you chose the recurring payment (subscription) option, we will automatically withdraw your payment on the next payment date until you tell us to stop. (We hope to provide a way to manage your AdBlock subscription yourself in the near future.)


Part 2: Our payment page opens every time AdBlock is installed. We don't have any way to associate an installation with a particular payment or user. Everybody sees that page, whether they have paid or not. (Learn more.) Feel free just to close the page if you don't want to pay again.


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I paid for AdBlock but nothing downloaded. Where can I install it?

Visit https://getadblock.com and click the GET ADBLOCK button. We have step-by-step installation instructions if you need them.


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I paid for AdBlock. I got a new computer or my hard drive crashed and I lost all my software. Do I have to pay for AdBlock again?

Not at all! You may install AdBlock as often as you like on as many computers as you have without paying again (unless you want to).


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I'm seeing your payment page every time I open my browser. What's up with that?

It shouldn't be happening. Please see this article for suggestions of what might be going wrong and what to do:


I keep seeing your payment page or AdBlock keeps forgetting my settings in Chrome

I keep seeing your payment page or AdBlock is constantly uninstalled or disabled in Safari

I keep seeing your payment page or AdBlock keeps losing my settings in Microsoft Edge

I keep seeing your payment page or AdBlock keeps losing my settings in Firefox


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I have AdBlock Premium and paid for the upgrade to Gold. How is it different from AdBlock?

AdBlock Premium is a new product. We created it for people who aren't necessarily comfortable with technology and may not be familiar with ad blockers. Like AdBlock, AdBlock Premium is free. Premium users have the option to purchase an upgrade to AdBlock Premium Gold, which comes with some perks. AdBlock Premium is still in early beta release. Pricing and features may change without notice. To try it out, visit getadblockpremium.com.


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Who am I paying when I pay for AdBlock?

AdBlock is made by a tiny little company called BetaFish. At the time of this writing, the AdBlock team consists of a president, a product manager, four extension developers, two Web/backend developers, two designers, and one community manager (AKA customer support team). You can see our smiling faces on our Contributors page.


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