Troubleshooting the AdBlock for Safari App
If you're seeing ads or a web page isn't working, here are the most common reasons and what to do about them.
In this article
Ads aren't being blocked
If you're seeing ads on every site you visit
Click the AdBlock icon in the Safari toolbar and check whether AdBlock is paused (you'll see "Resume," not "Pause," in the menu). If it is, select Resume.
If AdBlock isn't paused, click the AdBlock icon in the MacOS menu bar, select Filter Lists, and make sure the "Block annoying ads" item is checked. If it isn't, select it.
While you're there, select Update Filter Lists.
If you're still seeing ads on every site, especially if the ads all look the same, then your computer may be infected with malware. AdBlock isn't an anti-malware. It can't block ads that are "injected" on to web pages by malicious software. The only way to remove the ads is to remove the malware. See this article in our Knowledge Base for advice.
If all else fails, see this article for more suggestions.
If you're seeing ads only on the current site
The site is probably whitelisted. See this tip.
If the site isn't whitelisted, then it may be using an aggressive form of ad technology that's particularly difficult to block. We see this used most often on free video and audio streaming sites and news sites. For some suggestions, see this article in our Knowledge Base.
If nothing else has helped, you're welcome to open a support ticket. Please include a link to a page where you're seeing ads, a screenshot of the ads (please capture the entire screen, not just the ad), and what troubleshooting steps you've already tried.
A web page isn't working or doesn't look right
First try pausing AdBlock. If that fixes the problem, the culprit is most likely an overzealous filter list blocking something it shouldn't. Go ahead and do what you need to do while AdBlock is paused, and remember to unpause when you're done. (If you want to be a good web citizen, you can also report the issue to the filter list authors so that it can be fixed for everyone.)
If pausing AdBlock doesn't change anything, then something else is breaking the site. For more suggestions, see this article in our Knowledge Base.
A site is telling you to disable AdBlock
Don't actually disable AdBlock. The better solution is to pause it. If you don't want to see ads, you may be able to get to the content in another way. See this article in our Knowledge Base for some suggestions.
You need help with something else
Feel free to send us an email at firstname.lastname@example.org or open a support ticket. If applicable, please include a link to a page where you're seeing the issue, a screenshot of the issue if possible (please capture the entire screen), and what troubleshooting steps, if any, you've already tried.