If the AdBlock menu looks like the following examples for longer than a second or two, AdBlock may have encountered an error that prevented it from loading properly. 


Blank AdBlock menu in Chrome AdBlock menu error MyAdBlock menu error


(By the way, would you like to help us track down the error that causes this issue? Just send us AdBlock's debug information and any JavaScript errors before you try the following solutions!)


Restart your browser and reinstall AdBlock

First, try restarting your computer and browser. If the menu still doesn't look right, uninstall and reinstall AdBlock. (What should the AdBlock menu look like?)


Wait! If you have added custom filters to AdBlock, they will be deleted when you uninstall it. You will need to copy them to a text file and add them again after reinstalling AdBlock. See this article for a way to get to them if you can't use the menu to open AdBlock's options.


Reinstalling AdBlock didn't help. Now what?

If AdBlock still doesn't load properly after reinstalling it—or if the menu looks right, but AdBlock's options page is blank—it probably means either your Chrome profile or Chrome itself has become corrupted.


Try installing AdBlock in a new Chrome profile. If AdBlock still doesn't load properly, reinstall Chrome.


Warning: Uninstalling Chrome will completely erase your bookmarks, saved passwords, extensions, and Chrome settings on your computer. Before you proceed, be sure to sign in to Chrome and turn on Chrome sync. That way, all your bookmarks, saved passwords, and extensions will be restored when you sign in to the new installation of Chrome. The only thing you'll need to do yourself is return Chrome's settings to the way they were.


Note: You will need to use an administrator account, have administrator access on your account, or know an administrator password on your computer to perform the following steps.


Windows

  1. Uninstall Chrome.
  2. Show hidden files and folders. Be sure to also disable (untick) Hide protected operating system files (Recommended).
  3. Open Explorer and navigate to the following folder:
    Windows 10, 8, 7, Vista: C:\Users\<YourUserName>\AppData\Local\Google

    Windows XP: 
    C:\Documents and Settings\<YourUserName>\Local Settings\Application Data\Google
  4. Delete the Chrome folder.
  5. Navigate to C:\Program Files\Google and delete the Chrome folder there, too.
  6. Reinstall Chrome.
  7. Reinstall AdBlock.

OS X

  1. Uninstall Chrome.
  2. Open Finder, go to Library/Application Support/Google, and delete the Chrome folder.
  3. Empty the Trash.
  4. Reinstall Chrome.
  5. Reinstall AdBlock.