i usted no lee Inglés, por favor pegue el texto siguiente en Google Translate.

Если вы не читаете по-английски, пожалуйста, вставьте приведенный ниже текст в Google Translate.

Si vous ne lisez pas l'anglais, s'il vous plaît collez le texte ci-dessous dans Google Translate.

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Se non leggere l'inglese, si prega di incollare il testo qui sotto in Google Translate.

あなたが英語を読んでいない場合は、Googleに以下のテキストを貼り付けてください。

如果你不說英語,請粘貼以下的文字到谷歌翻譯。

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إذا كنت لا تقرأ الإنجليزية، يرجى لصق النص أدناه في جوجل ترجمة.



If you need help, look here before you open a support ticket, especially if your issue is urgent. You may find an answer here more quickly than we can get back to you. If these suggestions don't help and your issue is urgent, please reach out to us on Twitter (@getadblock) or Facebook (facebook.com/heres.adblock) and we'll get back to you as quickly as possible.


Have you already opened a support ticket? If one of the suggestions below solves your issue, please close your ticket or reply to our email to let us know you no longer need our assistance. (You will need to log in to your support account to close your ticket.) Thanks!


Do you have a question about AdBlock Premium?


Try some easy fixes first

  1. Restart your computer. This solves 95% of all known computer problems.
  2. Uninstall and reinstall AdBlock. (Be sure to copy any custom filters to a text file first! You'll need to add them again after you reinstall AdBlock. By the way, if you don't want to pay for AdBlock at this time, just close our donation page when it opens.)
  3. Make sure your browser is up-to-date.


Is the issue still there? Keep going.


Ads aren't blocked

Start here.


Ads are blocked but you don't want them to be

Do you want to stop blocking ads everywhere temporarily or just on a particular website or YouTube channel?

Did you whitelist a YouTube channel but no ads are showing?


A web page or site isn't working or looks wrong with AdBlock on


Is AdBlock preventing you from getting cash back when you shop with Ebates?

Is AdBlock preventing you from creating a Facebook ad? Pause AdBlock while you create the ad.


Is something not working on a site you're visiting?

Is something not working on your website or a site you administer?


Look in our library if the articles above didn't answer your question


There's something wrong with AdBlock

Is AdBlock using a lot of memory?


Is the AdBlock menu empty and is the options page blank in Microsoft Edge?
Is the AdBlock menu empty and is the options page blank in Chrome?

Does the wrong thing open when you select an item on the AdBlock menu?


Have your AdBlock settings been reset when you start Microsoft Edge?
Have your AdBlock settings been reset when you start Chrome?

Have your AdBlock settings been reset when you start Firefox?
Have your AdBlock settings been reset when you start Safari?


Is AdBlock continually disabled when you start Microsoft Edge?
Is AdBlock continually disabled or uninstalled when you start Chrome?
Is AdBlock continually uninstalled or reset when you start Safari?


Is the AdBlock button not showing in your browser toolbar?


Look in our library if the articles above didn't answer your question


You're having trouble installing AdBlock

Did you pay for AdBlock but nothing downloaded?


Are you getting an error when you try to install AdBlock in Microsoft Edge?
Are you getting an error when you try to install AdBlock in Chrome?
Are you getting an error when you try to install AdBlock in Safari?


You want a refund or have a question about paying for AdBlock

Do you want a refund?

Were you charged for AdBlock without your knowledge or authorization?

Do you want to reinstall AdBlock or install it on another computer and you're wondering if you need to pay for it again?


Look in our library if the articles above didn't answer your question about paying for AdBlock

Other frequently asked questions

Why does AdBlock need to "read and change" all the data on web pages you visit?

Is a pop-up window telling you your computer has a virus and your personal information is being stolen?

Is AdBlock available on mobile devices (and other questions about ad blocking on mobile devices)?

How can you stop auto-playing videos?

Is AdBlock a "light" version of Adblock Plus?

How does AdBlock work?


There's something wrong with your computer

If your computer is smoking, making a scary noise, or otherwise acting strangely, the cause is almost certainly something other than AdBlock. As a browser extension, AdBlock can only affect your web browser, and it can do that only in very limited ways.


To test, click the AdBlock button in the browser toolbar and select Pause AdBlock. Does the problem go away?


If the problem is still happening when AdBlock is paused, then AdBlock is not causing it. Try entering the symptoms in your favorite search engine to find advice on how to fix it.


If the problem doesn't happen when AdBlock is paused, close all of your open applications and restart your computer. The only part of your computer AdBlock can affect is the amount of its memory your browser uses. Closing your browser and other applications and restarting the computer frees up the memory that was being used. Is AdBlock taking up an excessive amount of memory?


Your issue isn't listed above

Please browse or search our Knowledge Base. You may find a solution or workaround. Bookmark this page or just leave it open in case you don't find the answer there.


Note: Please don't post a trouble report in our forums. We don't read forum posts nearly as often as we should, simply due to time constraints.

If you didn't find an answer in our Knowledge Base or the suggestions in an article you found didn't help, please open a support ticket. Please note, we usually run anywhere from 5 to 15 days behind and sometimes longer. Remember, if your issue is urgent, please reach out to us on Twitter (@getadblock) or Facebook (facebook.com/heres.adblock) and we'll get back to you as quickly as possible.


If you open a support ticket, we can help you faster if we have some information to start from. Here's what we need from you.
  1. Be specific when describing the issue.
  2. Corollary to #1: The title can be just as important as the description. Make it meaningful.
  3. Screenshots are always appreciated! It saves us having to ask for them because we will. Need help providing a screenshot?
  4. Always follow up with your original request if you can. If a suggestion fixed your issue please let us know so that others who run into the same issue can see the solution you used. Again, please be specific about what solved your issue.

Thanks!