What to do if you get a "You've got a virus!" pop-up

Seeing a strange and alarming pop-up when visiting a website?


You should immediately close your browser. Do not call any phone number provided. Do not click anything in the pop-up. You may need to force your browser to quit.


When you restart your browser, don't reopen your previous tabs, and don't click the link you visited immediately before you got that virus warning.


If you clicked an ad in a pop-up on a free streaming site, you may want to scan your computer for viruses and malware. We put together a guide on how to remove malware.


Windows

If you're on a Windows computer, follow these instructions to remove any malware that may be causing the pop-up to appear.


Mac

If you're on a Mac, follow these instructions to remove any malware that may be causing the pop-up to appear.


We have more information about these "tech support" scams malware in our Knowledge Base.


Using Free Streaming Sites

If you're seeing this on a free streaming site, keep in mind that these types of websites are notorious for serving malware and opening pop-ups and "pop-unders" along with free TV and movie programming. These ads can be very difficult to block. 


AdBlock (like other ad blockers) is not an anti-malware program. It can provides some malware protection by blocking malicious ads, but it can't prevent malware from being installed. 




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