Chrome, Firefox, Microsoft Edge, and Safari (AdBlock extension)

Please send us the following information in an email to help@getadblock.com or in a reply to our request for AdBlock's debugging information.

  1. Click the AdBlock button in your browser toolbar and select Options. (If you have AdBlock Premium, select Customize.)
  2. Click the SUPPORT tab.
  3. In the third sentence under "Found a bug?" click the word here. A box opens with AdBlock's debugging information inside it.
  4. Click the box. Then press Ctrl+A, then Ctrl+C (Windows keyboard) or Cmd+A, then Cmd+C (Mac keyboard) to select and copy all the text in the box.
  5. Return to your email and press Ctrl+V (Windows) or Cmd+V (Mac) to paste the debugging information.
  6. Please attach a screenshot of the web page that shows what you're seeing. (Here's how to take a screenshot and put it in your email.)
  7. Please include the URL of the same page, copied from the address bar of your browser. If you're reporting an issue with YouTube, please include the share link of some sample videos.


Safari (AdBlock app)

Please send us the following information in an email to help@getadblock.com or in a reply to our request for AdBlock's debugging information:

  1. If the AdBlock app window is open, select AdBlock > About > View Debug Info. If the app window is closed, click the AdBlock icon in the MacOS menu bar and select About > View Debug Info. A box opens with AdBlock's debugging information inside it.
  2. Click the box. Then press Cmd+A, then Cmd+C to select and copy all the text in the box.
  3. Return to your email and press Cmd+V to paste the debugging information.
  4. Please attach a screenshot of the Filter Lists tab in the app.
  5. Please attach a screenshot of the web page that shows what you're seeing. (Here's how to take a screenshot and put it in your email.)
  6. Please include the URL of the same page, copied from the address bar of your browser. If you're reporting an issue with YouTube, please include the share link of some sample videos..


Samsung Internet (Android)

Please send us the following information in an email to help@getadblock.com or in a reply to our request for AdBlock's debugging information.

  • AdBlock;s version number, found on the app info page in your device settings
  • Your device model, found in "About device" in your device settings
  • Which version of Android is running on it, found in "About device" in your device settings
  • Your browser and the version number, found on the app info page in your device settings
  • Please attach a screenshot of the web page that shows what you're seeing. (Here's how to take a screenshot and put it in your email.)
  • Please include the URL of the same page, copied from the address bar of your browser. If you're reporting an issue with YouTube, please include the share link of some sample videos


Firefox (Android)

Please send us the following information in an email to help@getadblock.com or in a reply to our request for AdBlock's debugging information.

  1. Tap the Firefox menu, then tap AdBlock.
  2. The AdBlock menu page opens. Tap Options.
  3. Tap the AdBlock "hamburger" menu in the upper right corner of the page and tap SUPPORT.
  4. In the third sentence under "Found a bug?" tap the word here. A box opens with AdBlock's debugging information inside it.
  5. Long-press inside the text box and tap Select All, then tap COPY.
  6. Switch to your email app and paste the selected text in the body of your message.
  7. Please attach a screenshot of the web page that shows what you're seeing. (Here's how to take a screenshot and put it in your email.)
  8. Please include the URL of the same page, copied from the address bar of your browser. If you're reporting an issue with YouTube, please include the share link of some sample videos


Safari (iPhone, iPad)

Please send us the following information in an email to help@getadblock.com or in a reply to our request for AdBlock's debugging information:

  • The date your filter lists were last updated (open the AdBlock app)
  • AdBlock's version number (in the AdBlock app, select Settings > About)
  • Your device model, found in Settings > About
  • Which version of iOS is running on it, found in Settings > About (this is also the Safari version number)
  • Please attach a screenshot of the web page that shows what you're seeing. (Here's how to take a screenshot and put it in your email.)
  • Please include the URL of the same page, copied from the address bar of your browser. If you're reporting an issue with YouTube, please include the share link of some sample videos