Desktop computers

  1. If you have not already opened a support ticket, compose a new email to help@getadblock.com. If you have opened a support ticket and we have asked you for AdBlock's debugging information, compose a reply to our request.
  2. Click the AdBlock button in your browser toolbar and select Options.
  3. Click the SUPPORT tab.
  4. In the third sentence under "Found a bug?" click the word here. A box opens with AdBlock's debugging information inside it.
  5. Click the box. Then press Ctrl+A, then Ctrl+C (Windows keyboard) or Cmd+A, then Cmd+C (Mac keyboard) to select and copy all the text in the box.
  6. Return to your email and press Ctrl+V (Windows) or Cmd+V (Mac) to paste the debugging information.
  7. If you haven't already done so, in your email please also give us:
    • a screenshot of the ads or the issue you're reporting (here's how to take a screenshot and put it in your email)
    • a link to a page where it's happening
  8. Send the email.


Thanks!


Android devices

Please send us the following information in the body of an email to help@getadblock.com or in a reply to our request for AdBlock's debugging information.

Samsung Internet

  • What version of AdBlock you have (found on the app info page in your device settings)
  • Your device model (found in "About device" in your device settings)
  • Which version of Android is running on it (found in "About device" in your device settings)
  • Your browser and the version number (found on the app info page in your device settings)


Firefox

  1. Tap the Firefox menu, then tap AdBlock.
  2. The AdBlock menu page opens. Tap Options.
  3. Tap the AdBlock "hamburger" menu in the upper right corner of the page and tap SUPPORT.
  4. In the third sentence under "Found a bug?" tap the word here. A box opens with AdBlock's debugging information inside it.
  5. Long-press inside the text box and tap Select All, then tap COPY.
  6. Switch to your email app and paste the selected text in the body of your message.


Both Samsung Internet and Firefox

If you haven't already done so, please also give us:

  • a screenshot of the ads or the issue you're reporting (here's how to take a screenshot and put it in your email)
  • a link to a page where it's happening


Thanks!


iOS devices (iPhone, iPad)

Please send us the following information in the body of an email to help@getadblock.com or in a reply to our request for AdBlock's debugging information:

  • The date your filter lists were last updated (open the AdBlock app)
  • What version of AdBlock you have (in the AdBlock app, select Settings > About)
  • Your device model (found in Settings > About)
  • Which version of iOS is running on it (found in Settings > About) (this is also the Safari version number)


If you haven't already done so, please also give us:

  • a screenshot of the ads or the issue you're reporting (here's how to take a screenshot and put it in your email)
  • a link to a page where it's happening


Thanks!