Desktop computers

  1. If you have not already opened a support ticket, compose a new email to help@getadblock.com. If you have opened a support ticket and we have asked you for AdBlock's debugging information, compose a reply to our request.
  2. Click the AdBlock button in your browser toolbar and select Options.
  3. Click the SUPPORT tab.
  4. In the third sentence under "Found a bug?" click the word here. A box opens with AdBlock's debugging information inside it.
  5. Click the box. Then press Ctrl+A, then Ctrl+C (Windows keyboard) or Cmd+A, then Cmd+C (Mac keyboard) to select and copy all the text in the box.
  6. Return to your email and press Ctrl+V (Windows) or Cmd+V (Mac) to paste the debugging information.
  7. If you haven't already done so, in your email please also give us:
    • a screenshot of the ads or the issue you're reporting (here's how to take a screenshot and put it in your email)
    • a link to a page where it's happening
  8. Send the email.


Thanks!


Android devices

Please send us the following information in the body of an email to help@getadblock.com or in a reply to our request for AdBlock's debugging information:

  • What version of AdBlock you have (found on the app info page in your device settings)
  • Your device model (found in "About device" in your device settings)
  • Which version of Android is running on it (found in "About device" in your device settings)
  • Your browser and the version number (found on the app info page in your device settings)


If you haven't already done so, please also give us:

  • a screenshot of the ads or the issue you're reporting (here's how to take a screenshot and put it in your email)
  • a link to a page where it's happening


Thanks!


iOS devices (iPhone, iPad)

Please send us the following information in the body of an email to help@getadblock.com or in a reply to our request for AdBlock's debugging information:

  • The date your filter lists were last updated (open the AdBlock app)
  • What version of AdBlock you have (in the AdBlock app, select Settings > About)
  • Your device model (found in Settings > About)
  • Which version of iOS is running on it (found in Settings > About) (this is also the Safari version number)


If you haven't already done so, please also give us:

  • a screenshot of the ads or the issue you're reporting (here's how to take a screenshot and put it in your email)
  • a link to a page where it's happening


Thanks!