I keep seeing your payment page or AdBlock keeps forgetting my settings in Chrome

You should only see our payment page when you install AdBlock. If you are seeing it every time you open Chrome, or if AdBlock's options are changed back to the default settings every time you open Chrome, it means something is wrong. Something is returning AdBlock to its default, "just-installed" state every time you close Chrome. Here are three common reasons this can happen.

There was a problem initializing AdBlock after an update

If Chrome encounters a problem updating AdBlock, it will reset AdBlock to its default state and may not tell you first. Uninstalling and reinstalling AdBlock should set things right again. Remember to copy any custom filters to a text file for safekeeping before you uninstall AdBlock. You'll need to add them again after AdBlock is installed.

You're using a cookie, disk, or file cleaning program such as Ccleaner

Some system applications and browser extensions are designed to delete some of your browsing data when you close your browser. Ccleaner is one of the more well-known of these, but there are others. You may be using one that is deleting data that AdBlock needs to "remember" its settings between browsing sessions.

Make sure to tell the software not to remove "localStorage" files, because that's where AdBlock's settings are stored. To do this, exclude the following folder:

C:\Users\{yourusername}\AppData\Local\Google\Chrome\User Data\{yourprofilename}\Local Storage

In the path above, replace "{yourusername}" with your Windows username and "{yourprofilename}" with the name you gave your Chrome profile. Here's an example: 

C:\Users\jane\AppData\Local\Google\Chrome\User Data\Jane\Local Storage

If you didn't create a specific user profile, use "default," like this::

C:\Users\jane\AppData\Local\Google\Chrome\User Data\default\Local Storage

Your Chrome profile might have become corrupted

If you have tried the suggestion above or if you don't use a cookie cleaning application, it probably means that either your Chrome profile or Chrome itself has become corrupted. 

If you haven't already tried reinstalling AdBlock, do that now. As noted above, our payment page will open. If you don't want to pay for AdBlock at this time, just close the page.

If our payment page appears again or your settings aren't remembered the next time you open Chrome, try installing AdBlock in a new Chrome profile.

And if the problem happens even in a new Chrome profile, try these Chrome troubleshooting steps.

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