Chrome: Seeing AdBlock's payment page more than once or AdBlock settings are changing

You should only see our payment page when you install AdBlock. If you are seeing it every time you open Chrome, or if AdBlock's options are changed back to the default settings every time you open Chrome, it means something is wrong. Something is returning AdBlock to its default "just installed" state every time you close Chrome. Here are three common reasons this can happen:


Problems Initializing After an Update

If Chrome encounters a problem updating AdBlock, it will reset AdBlock to its default state and may not tell you first. Uninstalling and reinstalling AdBlock should set things right again. Remember to copy any custom filters you've created to a text file for safekeeping before you uninstall AdBlock. You'll need to add them again after AdBlock is installed.


Using a Cookie Cleaner

Some system applications and browser extensions are designed to delete some of your browsing data when you close your browser. Ccleaner is one of the more well-known of these, but there are others. You may be using one that is deleting data that AdBlock needs to "remember" settings between browsing sessions.


Make sure to tell the software not to remove "localStorage" files, because that's where AdBlock's settings are stored. To do this, exclude the following folder:


C:\Users\{yourusername}\AppData\Local\Google\Chrome\User Data\{yourprofilename}\Local Storage


In the path above, replace "{yourusername}" with your Windows username and "{yourprofilename}" with the name you gave your Chrome profile. Here's an example: 


C:\Users\jane\AppData\Local\Google\Chrome\User Data\Jane\Local Storage


If you didn't create a specific user profile, use "default," like this::


C:\Users\jane\AppData\Local\Google\Chrome\User Data\default\Local Storage


Problems With Chrome Profiles

If you have tried the suggestion above or if you don't use a cookie cleaning application, it probably means that either your Chrome profile or Chrome itself has become corrupted. If you haven't already tried reinstalling AdBlock, do that now. As noted above, our payment page will open once AdBlock has installed. If you don't want to pay for AdBlock at this time, just close the page.

If our payment page appears again after that or your settings aren't remembered the next time you open Chrome, try installing AdBlock in a new Chrome profile. If the problem happens even in a new Chrome profile, try these additional Chrome troubleshooting steps.

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