Additional Troubleshooting for Unblocked Ads

Have you completed basic troubleshooting for unblocked ads, but are still running into trouble? Follow the steps in this article for additional troubleshooting options so you can get back to distraction-free browsing.


Note: If you’re using the AdBlock for Safari Mac app, try these steps first.


Clear your cookies, update your browser

Giving your browser a little clean-up can sometimes help block ads that weren’t blocked before. Why? 

  • Your browser cache may retain information from a previous visit to a website with ads.

  • A website may have created cookies on your computer that interfere with ad blocking.

  • Malware can change your browser settings to keep your ad blocker from working.

  • Browsers sometimes have bugs that make it difficult to block ads properly. Updating your browser makes sure it has any bug fixes that have been released.

Here’s how to clear your cache, cookies, and update your browser: How do I clear my browser cache and cookies, reset my browser settings, and update my browser?
Uninstall and reinstall AdBlock

Have you heard the phrase “Have you tried turning it off and on again?” It’s a popular phrase because it’s so often the solution to technical problems that don’t appear to have any underlying issue. Uninstalling and reinstalling AdBlock is the browser extension equivalent of “turning it off and on again.” It resolves a surprising number of issues, especially with unblocked ads. If you’re having trouble with ads even after trying all of our troubleshooting steps, you might want to give AdBlock a fresh install. Follow these steps for uninstalling and reinstalling AdBlock.
Block the ad manually (desktop)

If you’re only being bothered by one or two ads, you may want to consider manually blocking them. This works well if you’re only seeing ads on a particular website and you’re browsing on a desktop computer. (Note: This does not apply to our AdBlock for Safari Mac app, which does not yet feature manual blocking options). Follow these steps to manually block an ad:


  1. Click the AdBlock icon in your browser and select Block an ad on this page


  1. A window will pop up that says “Click the ad, and I’ll walk you through blocking it.” A blue highlight will also follow your cursor as you move it around the page. When it highlights what you want blocked, click it.



    3. If the ad isn't completely gone or the page doesn't look right, use the slider to adjust the highlighted area. (In most cases the slider only needs to be adjusted slightly, if at all.) When you’re happy, click Looks good



    4. Click Block it! (Advanced users, feel free to use the Edit button and tweak the filter rule further.)



Voila! The ad should be blocked every time you visit the site. If it doesn’t work, continue with the steps below.

Report the ad to the list authors

If the suggestions above haven't helped, then the ad may have simply slipped through the filter lists. Our filter lists are maintained by each filter list’s authors; we do not maintain the filter lists. Unfortunately that means we can’t fix filter lists that aren’t working properly in most cases. The best thing to do is to report the ad to the list authors so that they can update their filter list and block it for everyone. The more reports they receive about a troublesome ad or website, the more likely they are to resolve the issue quickly.
Can't you just help me?

We’re often asked if we can perform some of these steps for our users. Because AdBlock is a browser extension (and not standalone software), we’re not able to access your AdBlock settings or adjust them in any way from our end. We would love to be able to help more directly, but we can’t even see your AdBlock settings unless you send them to us.

Please feel welcome to reach out to our support team by opening a ticket or sending an email to help@getadblock.com. However, keep in mind that AdBlock does not promise to block every single ad. (There are a number of reasons we try to choose a judicious approach to ad blocking.) We may not be able to resolve every unblocked ad you run across, but we’re always happy to hear from you!

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