Troubleshooting

Troubleshooting Tips

• How to clear cache, cookies, and reset settings in every browser
• Making sure AdBlock is installed
• How to provide your debugging information
• How to provide a screenshot

A Web Page Doesn't Work With AdBlock On

• A site still asks me to turn off AdBlock although it's whitelisted or AdBlock is paused
• A web page doesn't work or looks wrong with AdBlock on
• AdBlock is blocking something or has broken a website (for site owners)
• I tried to block an ad manually and now something on the page doesn't work

I'm Seeing An Ad

• Additional Troubleshooting for Unblocked Ads
• What to do if you get a "You've got a virus!" pop-up
• About the Acceptable Ads program and "non-intrusive" ads
• Ads aren't being blocked on YouTube or Pandora in Chrome
• Sponsored posts on Facebook

Issues With AdBlock (But Not Ads)

• How to un-hide the AdBlock button from the browser toolbar
• AdBlock is using lots of memory
• I donated already. Why am I still seeing your payment page when I reinstall AdBlock?
• I'm seeing a pop-up that asks if I want to hide targeted messages
• A pop-up window told me my computer has a virus and my personal information is being stolen!

AdBlock for Chrome

• AdBlock uninstalled or disabled in Chrome
• Chrome: Seeing AdBlock's payment page more than once or AdBlock settings are changing
• I'm getting a DOWNLOAD INTERRUPTED error when I try to install AdBlock in Chrome
• I'm getting a NETWORK_FAILED error when I try to install AdBlock on Chrome
• Unable to install AdBlock from the Chrome Web Store

AdBlock for Safari App

• Troubleshooting the AdBlock for Safari App
• I get an error when I try to update the AdBlock for Safari app
• I can't uninstall the AdBlock for Safari app
• The AdBlock for Safari app drains my laptop battery and uses 100% CPU
• The AdBlock for Safari app won't let me remove a site from my whitelist

AdBlock for Safari Extension

• AdBlock is turned off after upgrade to Safari 12
• Is it true AdBlock will stop working after upgrading to Safari 12?
• "Safari no longer supports the unsafe extension AdBlock"
• Where's the AdBlock for Safari extension?
• I'm seeing a "Rule list compilation failed: Too many rules in JSON array" error

AdBlock for Firefox

• I'm getting an "external JavaScript is blocked or failed to load" error
• I keep seeing your payment page or AdBlock keeps losing my settings in Firefox
• AdBlock is constantly uninstalled or disabled in Firefox

AdBlock for Microsoft Edge

• The AdBlock menu doesn't open or contains only a donation request in Microsoft Edge
• AdBlock is continually being disabled in Microsoft Edge
• I keep seeing your payment page or AdBlock keeps losing my settings in Microsoft Edge
• How to keep Microsoft Edge from reopening the previous tabs after a crash
• AdBlock seems to make Microsoft Edge run slower

AdBlock Premium

AdBlock Protect

AdBlock on Mobile Devices