Troubleshooting

Troubleshooting Tips

• How do I clear my browser cache and cookies, reset my browser settings, and update my browser?
• How can I check whether AdBlock is installed?
• How do I give you debugging information?
• How do I provide a screenshot?
• How can I recover my custom filters if the AdBlock menu isn't working?

A Web Page Doesn't Work With AdBlock On

• A site still asks me to turn off AdBlock although it's whitelisted or AdBlock is paused
• A web page doesn't work or looks wrong with AdBlock on
• AdBlock is blocking or broke my site! (For site owners)
• I tried to block an ad manually and now something on the page doesn't work
• Images are blocked or a "Store" link is broken or you're getting a redirect error

I'm Seeing An Ad

• Troubleshooting unblocked ads
• Seeing pop-ups and "You've got a virus!" warnings on your favorite free streaming video site?
• Why does AdBlock allow "non-intrusive" ads?
• Ads aren't being blocked on YouTube or Pandora in Chrome
• I'm seeing "sponsored" posts on Facebook again

Issues With AdBlock (But Not Ads)

• The AdBlock button isn't showing in my browser toolbar
• AdBlock is using lots of memory
• I donated already. Why am I still seeing your payment page when I reinstall AdBlock?
• I'm seeing a pop-up that asks if I want to hide targeted messages
• The AdBlock menu and "Block an ad" options are missing when I right-click a page

AdBlock for Chrome

• AdBlock is constantly uninstalled or disabled in Chrome
• I keep seeing your payment page or AdBlock keeps forgetting my settings in Chrome
• I'm getting a DOWNLOAD INTERRUPTED error when I try to install AdBlock in Chrome
• I'm getting a NETWORK_FAILED error when I try to install AdBlock on Chrome
• FIXED (3.35.0): Chrome stops responding and "Waiting for extension AdBlock" appears in the status bar

AdBlock for Safari App

• Troubleshooting the AdBlock for Safari App
• I get an error when I try to update the AdBlock for Safari app
• I can't uninstall the AdBlock for Safari app
• The AdBlock for Safari app drains my laptop battery and uses 100% CPU
• The AdBlock for Safari app won't let me remove a site from my whitelist

AdBlock for Safari Extension

• AdBlock is turned off after upgrade to Safari 12
• Is it true AdBlock will stop working after upgrading to Safari 12?
• "Safari no longer supports the unsafe extension AdBlock"
• What's different in the AdBlock for Safari extension after the September 2018 update?
• I'm seeing a "Rule list compilation failed: Too many rules in JSON array" error

AdBlock for Firefox

• I'm getting an "external JavaScript is blocked or failed to load" error
• I keep seeing your payment page or AdBlock keeps losing my settings in Firefox
• AdBlock is constantly uninstalled or disabled in Firefox
• Basic Firefox troubleshooting

AdBlock for Microsoft Edge

• The AdBlock menu doesn't open or contains only a donation request in Microsoft Edge
• AdBlock is continually being disabled in Microsoft Edge
• I keep seeing your payment page or AdBlock keeps losing my settings in Microsoft Edge
• How to keep Microsoft Edge from reopening the previous tabs after a crash
• AdBlock seems to make Microsoft Edge run slower

AdBlock Premium

• The AdBlock Premium menu doesn't open or is missing items

AdBlock Protect

AdBlock on Mobile Devices

• AdBlock on my iPhone/iPad asks for a VPN profile or tells me I need to update my VPN profile

Fixed Issues

• FIXED: In Edge, YouTube videos show a black screen with AdBlock on
• FIXED: "Please try again" error when playing YouTube videos
• FIXED: YouTube videos and Facebook Messenger website won't load
• FIXED: My custom filters are missing after upgrade to AdBlock 3.0!
• FIXED: Can't save web pages as HTML files with AdBlock on