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Quick Answers
Read This Before You Open A Support Ticket!
2
READ THIS BEFORE YOU OPEN A SUPPORT TICKET!
How can I contact the filter list authors to report unblocked ads or a list problem?
I'm Seeing An Ad
22
Seeing unblocked ads? Start here!
I'm seeing ads in YouTube videos
I'm seeing ads on Twitch.tv
Ads aren't being blocked on YouTube, Pandora, and Spotify in Chrome
I'm seeing ads and "suggested" or "sponsored" posts on Facebook
See all 22 articles
A Web Page Doesn't Work With AdBlock On
20
A site is forcing me to disable AdBlock before it will let me in
A site still asks me to turn off AdBlock although it's whitelisted or AdBlock is paused
A web page doesn't work or looks wrong with AdBlock on
AdBlock is blocking or broke my site! (For site owners)
Ad blockers are breaking MSN.com and other websites
See all 20 articles
Using AdBlock
Using AdBlock
17
How do I install AdBlock? How do I uninstall AdBlock?
About AdBlock’s opt-in anonymous filter list usage and data collection
How do I use AdBlock in incognito or private mode?
Which filter lists should I use?
How do I manually update my filter lists?
See all 17 articles
Disabling AdBlock
10
How do I tell AdBlock NOT to block ads? (Pause, whitelist, disable, and other options)
How do I whitelist a specific YouTube channel?
How do I pause or disable AdBlock?
I whitelisted a YouTube channel. Why aren't there any ads showing?
How do I block ads again on a site I previously whitelisted?
See all 10 articles
AdBlock for Safari App
4
Getting started with the AdBlock for Safari app
Customizing how and where the AdBlock for Safari app works
Frequently Asked Questions about the AdBlock for Safari App
Is it true AdBlock will stop working when I upgrade to Safari 12?
Troubleshooting
Troubleshooting Tips
6
How do I clear my browser cache and cookies, reset my browser settings, and update my browser?
How can I check whether AdBlock is installed?
How do I give you debugging information?
How do I provide a screenshot?
Report an unblocked ad
See all 6 articles
Issues With AdBlock (But Not Ads)
28
The AdBlock button isn't showing in my browser toolbar
I see a warning that AdBlock can access my data and browsing activity!
AdBlock is using lots of memory
I'm seeing a pop-up that asks if I want to hide targeted messages
Upgrading to Windows 10 breaks AdBlock in Chrome
See all 28 articles
AdBlock for Chrome
16
I keep seeing your payment page or AdBlock keeps forgetting my settings in Chrome
AdBlock is constantly uninstalled or disabled in Chrome
I'm getting a DOWNLOAD INTERRUPTED error when I try to install AdBlock in Chrome
I can't install AdBlock from the Chrome Web Store
How to install AdBlock in Chrome when you can't do it the normal way
See all 16 articles
AdBlock for Safari App
1
Troubleshooting the AdBlock for Safari App
AdBlock for Safari Extension
10
Safari can't install or update AdBlock
YouTube doesn't move on to the next video in a playlist automatically in Safari with AdBlock
AdBlock is blocking an entire website in Safari!
I keep seeing your payment page or AdBlock is constantly uninstalled or disabled in Safari
How to install extensions in Safari when you can't do it the normal way
See all 10 articles
AdBlock for Firefox
2
I keep seeing your payment page or AdBlock keeps losing my settings in Firefox
Basic Firefox troubleshooting
AdBlock for Microsoft Edge
11
The AdBlock menu doesn't open or contains only a donation request in Microsoft Edge
AdBlock is continually being disabled in Microsoft Edge
I keep seeing your payment page or AdBlock keeps losing my settings in Microsoft Edge
How to keep Microsoft Edge from reopening the previous tabs after a crash
AdBlock seems to make Microsoft Edge run slower
See all 11 articles
AdBlock on Mobile Devices
5
Is AdBlock available on my iPhone, iPad, Android, or Windows Mobile device?
How can I block ads on my mobile device?
Can I pause AdBlock on my mobile device?
Can I whitelist a site in AdBlock on my iPhone or iPad?
AdBlock on my iPhone/iPad asks for a VPN profile or tells me I need to update my VPN profile
Fixed Issues
8
FIXED: In Edge, YouTube videos show a black screen with AdBlock on
FIXED: "Please try again" error when playing YouTube videos
FIXED: YouTube videos and Facebook Messenger website won't load
FIXED: My custom filters are missing after upgrade to AdBlock 3.0!
FIXED: Can't save web pages as HTML files with AdBlock on
See all 8 articles
Payments
Paying for AdBlock
14
Do I have to pay for AdBlock?
I want to install AdBlock on a new computer or browser. Do I have to pay again?
Why don't you just require payment?
Why should I pay for AdBlock?
Who am I paying when I pay for AdBlock?
See all 14 articles
Refunds
2
I want a refund or I want to cancel my subscription
Why was I charged for AdBlock without my permission?
For Advanced and Power Users
For Advanced and Power Users
6
How to use custom filters
Get an older version of AdBlock
Why did AdBlock remove the Dropbox sync feature?
How do I use Dropbox synchronization?
Dropbox file size limit exceeded
See all 6 articles
How To's and What For's
11
Seeing pop-ups and "You've got a virus!" warnings on your favorite free streaming video site?
How to remove malware or adware from your computer
How can I stop floating auto-playing videos on Facebook?
How can I block annoying stuff on Facebook and YouTube that aren't ads?
How to stop auto-playing videos
See all 11 articles
AdBlock Premium
Getting Started with AdBlock Premium
8
How do I install or reinstall AdBlock Premium and AdBlock Premium Gold?
Why does AdBlock Premium need to read and change data on websites I visit?
Can I copy my AdBlock Premium Gold filter lists, custom filters, and other settings to another computer?
What's the difference between AdBlock, AdBlock Premium, and AdBlock Premium Gold?
Do I need to uninstall AdBlock to use AdBlock Premium?
See all 8 articles
Paying for AdBlock Premium
19
Why should I pay for the full version of AdBlock Premium?
How much does AdBlock Premium cost?
Do I automatically get AdBlock Premium if I pay for AdBlock?
How can I pay for AdBlock Premium?
What happens if I don't upgrade to the full version of AdBlock Premium?
See all 19 articles
Troubleshooting AdBlock Premium
5
Why am I still seeing ads after installing AdBlock Premium?
What can I do if a website won't let me use AdBlock Premium?
What should I do if a web page looks wrong or doesn't work?
Why don't I see AdBlock Premium in my applications?
How can I see my previous support tickets?
MyAdBlock
Getting Started with MyAdBlock
10
What is MyAdBlock?
How do I start using MyAdBlock?
I donated to AdBlock but I don't have my Order ID
How can I change the kinds of pictures I see?
Can I save my favorite pictures?
See all 10 articles
Troubleshooting MyAdBlock
3
Why don't I see any pictures?
Why don't I see MyAdBlock on the AdBlock menu?
Why can't I find MyAdBlock in AdBlock's options?
About the Project
What is AdBlock?
8
Who made AdBlock?
What's the difference between AdBlock and Adblock Plus (ABP)?
Is AdBlock available for Internet Explorer?
How can I support AdBlock?
How can I help to translate AdBlock into my language?
See all 8 articles
The Technical Stuff
5
How does AdBlock work?
Where can I find CatBlock?
What do the "Other filter lists" do?
Does AdBlock actually stop ads from being downloaded?
Can my website be added to the whitelist?
