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Quick Answers
Read This Before You Open A Support Ticket!
2
READ THIS BEFORE YOU OPEN A SUPPORT TICKET!
How can I contact the filter list authors to report unblocked ads or a list problem?
I'm Seeing An Ad
22
Seeing unblocked ads? Start here!
I'm seeing ads in YouTube videos
I'm seeing ads on Twitch.tv
Ads aren't being blocked on YouTube, Pandora, and Spotify in Chrome
I'm seeing ads and "suggested" or "sponsored" posts on Facebook
See all 22 articles
A Web Page Doesn't Work With AdBlock On
18
A web page doesn't work or looks wrong with AdBlock on
Ad blockers are breaking MSN.com and other websites in Chrome
AdBlock is blocking or broke my site! (For site owners)
A site is forcing me to turn off AdBlock before it will let me in
I turned off AdBlock or whitelisted a site (or I don't have an ad blocker) but the site still asks me to turn off my ad blocker
See all 18 articles
Fixed Issues
8
FIXED: In Edge, YouTube videos show a black screen with AdBlock on
FIXED: "Please try again" error when playing YouTube videos
FIXED: YouTube videos and Facebook Messenger website won't load
FIXED: My custom filters are missing after upgrade to AdBlock 3.0!
FIXED: Can't save web pages as HTML files with AdBlock on
See all 8 articles
The Basics
Using AdBlock
23
How do I install AdBlock? How do I uninstall AdBlock?
How do I tell AdBlock NOT to block ads? (Pause, whitelist, and other options)
About AdBlock’s opt-in anonymous filter list usage and data collection
How do I use AdBlock in incognito or private mode?
How do I whitelist a specific YouTube channel?
See all 23 articles
Basic Troubleshooting
5
How do I give you debugging information?
How do I provide a screenshot?
Report an unblocked ad
How do I clear my browser cache and cookies, reset my browser settings, and update my browser?
How can I check whether AdBlock is installed?
Issues With AdBlock (But Not Ads)
30
I'm seeing a pop-up that asks if I want to hide targeted messages
I see a warning that AdBlock can access my data and browsing activity!
The AdBlock button isn't showing in my browser toolbar
AdBlock is using lots of memory
I whitelisted a YouTube channel. Why aren't there any ads showing?
See all 30 articles
Browser Issues
Chrome
15
I can't install AdBlock from the Chrome Web Store
I'm getting a DOWNLOAD INTERRUPTED error when I try to install AdBlock in Chrome
I'm getting a NETWORK_FAILED error when I try to install AdBlock on Chrome
AdBlock keeps coming back after I uninstall it!
How to install AdBlock in Chrome when you can't do it the normal way
See all 15 articles
Safari
9
Safari can't install or update AdBlock
YouTube doesn't move on to the next video in a playlist automatically in Safari with AdBlock
AdBlock is blocking an entire website in Safari!
I keep seeing your payment page or AdBlock is constantly uninstalled or disabled in Safari
How to install extensions in Safari when you can't do it the normal way
See all 9 articles
Edge
10
No ads are blocked and the AdBlock menu is empty or the options page is blank in Microsoft Edge
AdBlock is continually being disabled in Microsoft Edge
I keep seeing your payment page or AdBlock keeps losing my settings in Microsoft Edge
How to keep Microsoft Edge from reopening the previous tabs after a crash
AdBlock seems to make Microsoft Edge run slower
See all 10 articles
Firefox
2
I keep seeing your payment page or AdBlock keeps losing my settings in Firefox
Basic Firefox troubleshooting
Mobile
5
Is AdBlock available on my iPhone, iPad, Android, or Windows Mobile device?
How can I block ads on my mobile device?
Can I pause AdBlock on my mobile device?
Can I whitelist a site in AdBlock on my iPhone or iPad?
AdBlock on my iPhone/iPad asks for a VPN profile or tells me I need to update my VPN profile
Opera
1
Is AdBlock no longer available for Opera?
Others
0
Payments
Refunds
2
I want a refund or I want to cancel my subscription
Why was I charged for AdBlock without my permission?
Paying for AdBlock
13
I want to install AdBlock on a new computer or browser. Do I have to pay again?
I paid for AdBlock but I don't have my Order ID
Do I have to pay for AdBlock?
Why don't you just require payment?
Where can I pay for AdBlock?
See all 13 articles
For Advanced and Power Users
For Advanced and Power Users
6
How to use custom filters
Get an older version of AdBlock
Why did AdBlock remove the Dropbox sync feature?
How do I use Dropbox synchronization?
Dropbox file size limit exceeded
See all 6 articles
How To's and What For's
10
Seeing pop-ups and "You've got a virus!" warnings on your favorite free streaming video site?
How can I block annoying stuff on Facebook and YouTube that aren't ads?
How can I stop floating auto-playing videos on Facebook?
How to stop auto-playing videos
How can I protect my computer from getting malware?
See all 10 articles
Custom Filters for Streaming Websites
14
Custom filters for 1337x.to
Custom filters for Animeflv.net
Custom filters for Couch-tuner.ag
Custom filters for Crunchyroll.com
Custom filters for Dailymotion.com
See all 14 articles
Custom Filters for Stubborn Websites
50
Custom filters for Allkpop.com
Custom filters for Boston.com
Custom filters for Businessinsider.com
Custom filters for CBS.com
Custom filters for Chicagotribune.com and other TRONC news sites
See all 50 articles
AdBlock Premium
Getting Started with AdBlock Premium
9
How do I install or reinstall AdBlock Premium?
Why does AdBlock Premium need to read and change data on websites I visit?
Can I copy my filter lists, custom filters, and other settings to another computer?
Do I need to configure AdBlock Premium?
Do I need to uninstall free AdBlock to use AdBlock Premium?
See all 9 articles
Paying for AdBlock Premium
19
Why should I pay for the full version of AdBlock Premium?
How much does AdBlock Premium cost?
Do I automatically get AdBlock Premium if I pay for AdBlock?
How can I pay for AdBlock Premium?
What happens if I don't upgrade to the full version of AdBlock Premium?
See all 19 articles
Troubleshooting and Support
5
Why am I still seeing ads after installing AdBlock Premium?
What can I do if a website won't let me use AdBlock Premium?
What should I do if a web page looks wrong or doesn't work?
Why don't I see AdBlock Premium in my applications?
How can I see my previous support tickets?
About the Project
What is AdBlock?
8
Who made AdBlock?
What's the difference between AdBlock and Adblock Plus (ABP)?
Is AdBlock available for Internet Explorer?
How can I support AdBlock?
How can I help to translate AdBlock into my language?
See all 8 articles
The Technical Stuff
5
How does AdBlock work?
Where can I find CatBlock?
What do the "Other filter lists" do?
Does AdBlock actually stop ads from being downloaded?
Can my website be added to the whitelist?
Community forums
Showing recent updates
Start a new topic
AdBlock Forums
AdBlock's Blog
4
Block pop-ups with AdBlock
Posted by
Rhana Cassidy
,
about 1 year ago
,
Last Reply
by Rhana Cassidy
15 days ago
A how to guide to ad blocking
Posted by
Rhana Cassidy
,
about 1 year ago
,
Last Reply
by Rhana Cassidy
about 1 month ago
Your privacy and the case for ad blocking
Posted by
Rhana Cassidy
,
about 1 year ago
,
Last Reply
by Rhana Cassidy
4 months ago
See all 4 topics
What's New in AdBlock?
5
AdBlock for Safari
Posted by
Rhana Cassidy
,
about 1 year ago
AdBlock for Firefox
Posted by
Rhana Cassidy
,
over 1 year ago
AdBlock for Microsoft Edge
Posted by
Rhana Cassidy
,
over 1 year ago
See all 5 topics
Feature Requests
155
Don't post trouble reports in the Feature Requests forum, please!
Posted by
Rhana Cassidy
,
about 2 years ago
Switch from Shadow DOM v0 to Shadow DOM v1
Posted by
Hayato Ito
,
over 1 year ago
,
Last Reply
by Rhana Cassidy
1 day ago
Facebook Pixel Removal
Posted by
TonyUK72
,
10 days ago
,
Last Reply
by Matthew Dovey (blastoise186)
5 days ago
See all 155 topics
Love Letters
29
Welcome to AdBlock's Love Letters Forum!
Posted by
Rhana Cassidy
,
7 months ago
thank you guys for making this.
Posted by
scott schindewolf
,
8 months ago
,
Last Reply
by Rhana Cassidy
15 days ago
No credit card no pay pal
Posted by
Hectormoises1
,
7 months ago
,
Last Reply
by Kimmo Nielikäinen
about 1 month ago
See all 29 topics