Common and Recently Reported Issues 12

• READ THIS FIRST!
• Seeing unblocked ads? Start here!
• How can I contact the filter list authors to report unblocked ads or a list problem?
• YouTube videos show a black screen with audio
• [FIXED] The Finnish filter list blocks everything on Finland's trade union websites

See all 12 articles

Using AdBlock 25

• How do I install AdBlock? How do I uninstall AdBlock?
• About AdBlock’s opt-in anonymous filter list usage and data collection
• How can I block ads on my mobile device?
• How do I use AdBlock in incognito or private mode?
• I see a warning that AdBlock can access my data and browsing activity!

See all 25 articles

Disabling AdBlock 10

• How do I tell AdBlock NOT to block ads? (Pause, whitelist, disable, and other options)
• How do I whitelist a specific YouTube channel?
• How do I pause or disable AdBlock?
• I whitelisted a YouTube channel. Why aren't there any ads showing?
• How do I block ads again on a site I previously whitelisted?

See all 10 articles

AdBlock for Safari App 3

• Getting started with the AdBlock for Safari app
• Customizing how and where the AdBlock for Safari app works
• Frequently Asked Questions about the AdBlock for Safari App

Troubleshooting Tips 6

• How do I clear my browser cache and cookies, reset my browser settings, and update my browser?
• How can I check whether AdBlock is installed?
• How do I give you debugging information?
• How do I provide a screenshot?
• Report an unblocked ad

See all 6 articles

A Web Page Doesn't Work With AdBlock On 10

• A site is forcing me to disable AdBlock before it will let me in
• A site still asks me to turn off AdBlock although it's whitelisted or AdBlock is paused
• A web page doesn't work or looks wrong with AdBlock on
• AdBlock is blocking or broke my site! (For site owners)
• I tried to block an ad manually and now something on the page doesn't work

See all 10 articles

I'm Seeing An Ad 24

• I'm seeing ads on Twitch.tv
• Troubleshooting unblocked ads
• I'm seeing ads in YouTube videos
• Seeing pop-ups and "You've got a virus!" warnings on your favorite free streaming video site?
• Why does AdBlock allow "non-intrusive" ads?

See all 24 articles

Issues With AdBlock (But Not Ads) 29

• The AdBlock button isn't showing in my browser toolbar
• AdBlock is using lots of memory
• I donated already. Why am I still seeing your payment page when I reinstall AdBlock?
• I'm seeing a pop-up that asks if I want to hide targeted messages
• The AdBlock menu and "Block an ad" options are missing when I right-click a page

See all 29 articles

AdBlock for Chrome 18

• AdBlock is constantly uninstalled or disabled in Chrome
• FIXED (3.35.0): Chrome stops responding and "Waiting for extension AdBlock" appears in the status bar
• I'm getting a DOWNLOAD INTERRUPTED error when I try to install AdBlock in Chrome
• I'm getting a NETWORK_FAILED error when I try to install AdBlock on Chrome
• I keep seeing your payment page or AdBlock keeps forgetting my settings in Chrome

See all 18 articles

AdBlock for Safari App 6

• Troubleshooting the AdBlock for Safari App
• I can't uninstall the AdBlock for Safari app
• I get an error when I try to update the AdBlock for Safari app
• (FIXED) The AdBlock for Safari app menu is empty in Mojave Dark Mode
• [FIXED: 1.13.1] The AdBlock for Safari app drains my laptop battery and uses 100% CPU

See all 6 articles

AdBlock for Safari Extension 15

• AdBlock is turned off after upgrade to Safari 12
• Is it true AdBlock will stop working after upgrading to Safari 12?
• "Safari no longer supports the unsafe extension AdBlock"
• What's different after the September AdBlock for Safari extension update?
• I'm seeing a "Rule list compilation failed: Too many rules in JSON array" error

See all 15 articles

AdBlock for Firefox 3

• I keep seeing your payment page or AdBlock keeps losing my settings in Firefox
• AdBlock is constantly uninstalled or disabled in Firefox
• Basic Firefox troubleshooting

AdBlock for Microsoft Edge 11

• The AdBlock menu doesn't open or contains only a donation request in Microsoft Edge
• AdBlock is continually being disabled in Microsoft Edge
• I keep seeing your payment page or AdBlock keeps losing my settings in Microsoft Edge
• How to keep Microsoft Edge from reopening the previous tabs after a crash
• AdBlock seems to make Microsoft Edge run slower

See all 11 articles

AdBlock on Mobile Devices 1

• AdBlock on my iPhone/iPad asks for a VPN profile or tells me I need to update my VPN profile

Fixed Issues 13

• FIXED: In Edge, YouTube videos show a black screen with AdBlock on
• FIXED: "Please try again" error when playing YouTube videos
• FIXED: YouTube videos and Facebook Messenger website won't load
• FIXED: My custom filters are missing after upgrade to AdBlock 3.0!
• FIXED: Can't save web pages as HTML files with AdBlock on

See all 13 articles

Paying for AdBlock 13

• Payment FAQ
• Do I have to pay for AdBlock?
• Why don't you just require payment?
• Why should I pay for AdBlock?
• Who am I paying when I pay for AdBlock?

See all 13 articles

Refunds 2

• I want a refund or I want to cancel my subscription
• Why was I charged for AdBlock without my permission?

For Advanced and Power Users 6

• How to use custom filters
• Get an older version of AdBlock
• Why did AdBlock remove the Dropbox sync feature?
• How do I use Dropbox synchronization?
• Dropbox file size limit exceeded

See all 6 articles

How To's and What For's 11

• How to remove malware or adware from your computer
• How can I stop floating auto-playing videos on Facebook?
• How can I block annoying stuff on Facebook and YouTube that aren't ads?
• How to stop auto-playing videos
• How can I block in-page pop-ups?

See all 11 articles

Getting Started with AdBlock Premium 8

• How do I install or reinstall AdBlock Premium and AdBlock Premium Gold?
• Why does AdBlock Premium need to read and change data on websites I visit?
• Can I copy my AdBlock Premium Gold filter lists, custom filters, and other settings to another computer?
• What's the difference between AdBlock, AdBlock Premium, and AdBlock Premium Gold?
• Do I need to uninstall AdBlock to use AdBlock Premium?

See all 8 articles

Paying for AdBlock Premium 19

• Why should I pay for the full version of AdBlock Premium?
• How much does AdBlock Premium cost?
• Do I automatically get AdBlock Premium if I pay for AdBlock?
• How can I pay for AdBlock Premium?
• What happens if I don't upgrade to the full version of AdBlock Premium?

See all 19 articles

Troubleshooting AdBlock Premium 5

• Why am I still seeing ads after installing AdBlock Premium?
• What can I do if a website won't let me use AdBlock Premium?
• What should I do if a web page looks wrong or doesn't work?
• Why don't I see AdBlock Premium in my applications?
• How can I see my previous support tickets?

Getting Started with MyAdBlock 10

• What is MyAdBlock?
• How do I start using MyAdBlock?
• I donated to AdBlock but I don't have my Order ID
• How can I change the kinds of pictures I see?
• Can I save my favorite pictures?

See all 10 articles

Troubleshooting MyAdBlock 3

• Why don't I see any pictures?
• Why don't I see MyAdBlock on the AdBlock menu?
• Why can't I find MyAdBlock in AdBlock's options?

What is AdBlock? 10

• Who made AdBlock?
• What's the difference between AdBlock and Adblock Plus (ABP)?
• Is AdBlock available for Internet Explorer?
• How can I support AdBlock?
• How can I help to translate AdBlock into my language?

See all 10 articles

The Technical Stuff 5

• How does AdBlock work?
• Where can I find CatBlock?
• What do the "Other filter lists" do?
• Does AdBlock actually stop ads from being downloaded?
• Can my website be added to the whitelist?