AdBlock Help
How can we help you today?
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Having Trouble? Look Here First!
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Using AdBlock
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Troubleshooting
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AdBlock Premium (Legacy Version)
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AdBlock Premium (2019)
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About the Project
Recent articles
Having Trouble? Look Here First!
Using AdBlock
Paying for AdBlock
- Do I have to pay for AdBlock?
- I want a refund or I want to cancel my subscription
- Why was I charged for AdBlock without my permission?
- Payment FAQ
- Why don't you just require payment?
Using AdBlock
- How to use custom filters
- Get an older version of AdBlock
- About AdBlock’s opt-in anonymous filter list usage and data collection
- How do I install AdBlock? How do I uninstall AdBlock?
- How do I use AdBlock in incognito or private mode?
Disabling AdBlock
- How do I tell AdBlock NOT to block ads? (Pause, whitelist, disable, and other options)
- Can I use AdBlock and still allow ads on my favorite YouTube channels?
- How do I pause or disable AdBlock?
- I whitelisted a YouTube channel. Why aren't there any ads showing?
- How do I remove a website from my whitelist (and block ads again)?
Using the AdBlock for Safari App
- Getting started with the AdBlock for Safari app
- Customizing how and where the AdBlock for Safari app works
- Frequently Asked Questions about the AdBlock for Safari App
- Why does "AdBlock Icon" need to see my passwords, phone numbers, and credit cards?
- I paid for the Gold upgrade on the AdBlock for Safari app. How can I get a refund?
Troubleshooting
Troubleshooting Tips
A Web Page Doesn't Work With AdBlock On
- A site still asks me to turn off AdBlock although it's whitelisted or AdBlock is paused
- A web page doesn't work or looks wrong with AdBlock on
- AdBlock is blocking or broke my site! (For site owners)
- I tried to block an ad manually and now something on the page doesn't work
- Images are blocked or a "Store" link is broken or you're getting a redirect error
I'm Seeing An Ad
- Additional Troubleshooting for Unblocked Ads
- Seeing pop-ups and "You've got a virus!" warnings on your favorite free streaming video site?
- Why does AdBlock allow "non-intrusive" ads?
- Ads aren't being blocked on YouTube or Pandora in Chrome
- I'm seeing "sponsored" posts on Facebook again
Issues With AdBlock (But Not Ads)
- The AdBlock button isn't showing in my browser toolbar
- AdBlock is using lots of memory
- I donated already. Why am I still seeing your payment page when I reinstall AdBlock?
- I'm seeing a pop-up that asks if I want to hide targeted messages
- A pop-up window told me my computer has a virus and my personal information is being stolen!
AdBlock for Chrome
- AdBlock is constantly uninstalled or disabled in Chrome
- I keep seeing your payment page or AdBlock keeps forgetting my settings in Chrome
- I'm getting a DOWNLOAD INTERRUPTED error when I try to install AdBlock in Chrome
- I'm getting a NETWORK_FAILED error when I try to install AdBlock on Chrome
- I can't install AdBlock from the Chrome Web Store
AdBlock for Safari App
- Troubleshooting the AdBlock for Safari App
- I get an error when I try to update the AdBlock for Safari app
- I can't uninstall the AdBlock for Safari app
- The AdBlock for Safari app drains my laptop battery and uses 100% CPU
- The AdBlock for Safari app won't let me remove a site from my whitelist
AdBlock for Safari Extension
- AdBlock is turned off after upgrade to Safari 12
- Is it true AdBlock will stop working after upgrading to Safari 12?
- "Safari no longer supports the unsafe extension AdBlock"
- What's different in the AdBlock for Safari extension after the September 2018 update?
- I'm seeing a "Rule list compilation failed: Too many rules in JSON array" error
AdBlock for Firefox
AdBlock for Microsoft Edge
- The AdBlock menu doesn't open or contains only a donation request in Microsoft Edge
- AdBlock is continually being disabled in Microsoft Edge
- I keep seeing your payment page or AdBlock keeps losing my settings in Microsoft Edge
- How to keep Microsoft Edge from reopening the previous tabs after a crash
- AdBlock seems to make Microsoft Edge run slower
AdBlock Premium (Legacy Version)
Getting Started with AdBlock Premium (Legacy)
- How do I install or reinstall AdBlock Premium and AdBlock Premium Gold?
- Why does AdBlock Premium need to read and change data on websites I visit?
- Can I copy my AdBlock Premium Gold filter lists, custom filters, and other settings to another computer?
- What's the difference between AdBlock, AdBlock Premium, and AdBlock Premium Gold?
- What is your 60-day money-back guarantee?