AdBlock Help
How can we help you today?
Please note that the AdBlock team will be offsite during the week of September 23rd. Responses will be delayed during this time. Thank you for your patience!
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Having Trouble? Look Here First!
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Using AdBlock
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Troubleshooting
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AdBlock Premium
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MyAdBlock
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About the Project
Recent articles
- Additional Troubleshooting for Unblocked Ads
- Seeing unblocked ads? Start here!
- How do I clear my browser cache and cookies, reset my browser settings, and update my browser?
- Clickbait, pop-up ads, and other ads aren't blocked in Chrome
- Seeing pop-ups and "You've got a virus!" warnings on your favorite free streaming video site?
- Is AdBlock available on my iPhone, iPad, or Android?
Having Trouble? Look Here First!
Using AdBlock
Paying for AdBlock
- Do I have to pay for AdBlock?
- I want a refund or I want to cancel my subscription
- Why was I charged for AdBlock without my permission?
- Payment FAQ
- Why don't you just require payment?
Using AdBlock
- How to use custom filters
- Get an older version of AdBlock
- About AdBlock’s opt-in anonymous filter list usage and data collection
- How do I install AdBlock? How do I uninstall AdBlock?
- How do I use AdBlock in incognito or private mode?
Disabling AdBlock
- How do I tell AdBlock NOT to block ads? (Pause, whitelist, disable, and other options)
- Can I use AdBlock and still allow ads on my favorite YouTube channels?
- How do I pause or disable AdBlock?
- I whitelisted a YouTube channel. Why aren't there any ads showing?
- How do I remove a website from my whitelist (and block ads again)?
Using the AdBlock for Safari App
- Getting started with the AdBlock for Safari app
- Customizing how and where the AdBlock for Safari app works
- Frequently Asked Questions about the AdBlock for Safari App
- Why does "AdBlock Icon" need to see my passwords, phone numbers, and credit cards?
- I paid for the Gold upgrade on the AdBlock for Safari app. How can I get a refund?
Troubleshooting
Troubleshooting Tips
A Web Page Doesn't Work With AdBlock On
- A site still asks me to turn off AdBlock although it's whitelisted or AdBlock is paused
- A web page doesn't work or looks wrong with AdBlock on
- AdBlock is blocking or broke my site! (For site owners)
- I tried to block an ad manually and now something on the page doesn't work
- Images are blocked or a "Store" link is broken or you're getting a redirect error
I'm Seeing An Ad
- Additional Troubleshooting for Unblocked Ads
- Seeing pop-ups and "You've got a virus!" warnings on your favorite free streaming video site?
- Why does AdBlock allow "non-intrusive" ads?
- Ads aren't being blocked on YouTube or Pandora in Chrome
- I'm seeing "sponsored" posts on Facebook again
Issues With AdBlock (But Not Ads)
- The AdBlock button isn't showing in my browser toolbar
- AdBlock is using lots of memory
- I donated already. Why am I still seeing your payment page when I reinstall AdBlock?
- I'm seeing a pop-up that asks if I want to hide targeted messages
- A pop-up window told me my computer has a virus and my personal information is being stolen!
AdBlock for Chrome
- AdBlock is constantly uninstalled or disabled in Chrome
- I keep seeing your payment page or AdBlock keeps forgetting my settings in Chrome
- I'm getting a DOWNLOAD INTERRUPTED error when I try to install AdBlock in Chrome
- I'm getting a NETWORK_FAILED error when I try to install AdBlock on Chrome
- I can't install AdBlock from the Chrome Web Store
AdBlock for Safari App
- Troubleshooting the AdBlock for Safari App
- I get an error when I try to update the AdBlock for Safari app
- I can't uninstall the AdBlock for Safari app
- The AdBlock for Safari app drains my laptop battery and uses 100% CPU
- The AdBlock for Safari app won't let me remove a site from my whitelist
AdBlock for Safari Extension
- AdBlock is turned off after upgrade to Safari 12
- Is it true AdBlock will stop working after upgrading to Safari 12?
- "Safari no longer supports the unsafe extension AdBlock"
- What's different in the AdBlock for Safari extension after the September 2018 update?
- I'm seeing a "Rule list compilation failed: Too many rules in JSON array" error
AdBlock for Firefox
AdBlock for Microsoft Edge
- The AdBlock menu doesn't open or contains only a donation request in Microsoft Edge
- AdBlock is continually being disabled in Microsoft Edge
- I keep seeing your payment page or AdBlock keeps losing my settings in Microsoft Edge
- How to keep Microsoft Edge from reopening the previous tabs after a crash
- AdBlock seems to make Microsoft Edge run slower
AdBlock Premium
Getting Started with AdBlock Premium
- How do I install or reinstall AdBlock Premium and AdBlock Premium Gold?
- Why does AdBlock Premium need to read and change data on websites I visit?
- Can I copy my AdBlock Premium Gold filter lists, custom filters, and other settings to another computer?
- What's the difference between AdBlock, AdBlock Premium, and AdBlock Premium Gold?
- Do I need to uninstall AdBlock to use AdBlock Premium?
Paying for AdBlock Premium
Troubleshooting AdBlock Premium
MyAdBlock
About the Project
Popular posts
- Feature Requests How do I tell AdBlock to block ads?
- Feature Requests My adblock does not have features (pause and whitelist)
- Dear AdBlock Is AdBlock really free?